--- date: "2018-05-21T15:00:00+00:00" title: "Support Options" slug: "seek-help" weight: 20 toc: false draft: false menu: sidebar: parent: "help" name: "Support Options" weight: 20 identifier: "seek-help" --- # Support Options - [Paid Commercial Support](https://about.gitea.com/) - [Discord](https://discord.gg/Gitea) - [Discourse Forum](https://discourse.gitea.io/) **NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need: 1. Your `app.ini` (with any sensitive data scrubbed as necessary). 2. The Gitea logs, and any other appropriate log files for the situation. - When using systemd, use `journalctl --lines 1000 --unit gitea` to collect logs. - When using docker, use `docker logs --tail 1000 ` to collect logs. - By default, the logs are outputted to console. If you need to collect logs from files, you could copy the following config into your `app.ini` (remove all other `[log]` sections), then you can find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`). ```ini ; To show all SQL logs, you can also set LOG_SQL=true in the [database] section [log] LEVEL=debug MODE=console,file ROUTER=console,file XORM=console,file ENABLE_XORM_LOG=true FILE_NAME=gitea.log [log.file.router] FILE_NAME=router.log [log.file.xorm] FILE_NAME=xorm.log ``` 3. Any error messages you are seeing. 4. When possible, try to replicate the issue on [try.gitea.io](https://try.gitea.io) and include steps so that others can reproduce the issue. - This will greatly improve the chance that the root of the issue can be quickly discovered and resolved. 5. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs: 1. Enable pprof in `app.ini` and restart Gitea ```ini [server] ENABLE_PPROF = true ``` 2. Trigger the bug, when Gitea gets stuck, use curl or browser to visit: `http://127.0.0.1:6060/debug/pprof/goroutine?debug=1` (IP must be `127.0.0.1` and port must be `6060`). 3. If you are using Docker, please use `docker exec -it curl "http://127.0.0.1:6060/debug/pprof/goroutine?debug=1"`. 4. Report the output (the stack trace doesn't contain sensitive data) ## Bugs If you found a bug, please create an [issue on GitHub](https://github.com/go-gitea/gitea/issues). ## Chinese Support Support for the Chinese language is provided at [Our discourse](https://discourse.gitea.io/c/5-category/5) or QQ Group 328432459.